Terms & Conditions

Acceptance of Terms

By accessing our website, requesting a quotation, or placing an order with Stratix Sol, you agree to comply with these Terms & Conditions as well as our Privacy Policy. You agree to use our website only for lawful purposes and not to engage in any activity that could damage, interrupt, or interfere with the security or operation of our website or services. Any unauthorized use, copying of content, hacking attempts, or misuse of our digital platforms may result in termination of services and legal action where applicable.

Project Scope & Revisions

Every project begins after we receive complete project requirements, necessary content, branding assets, and payment confirmation. The project scope will be defined in the selected package or written agreement. Revisions are available according to the purchased package or proposal. Revision requests are intended to improve approved concepts and deliverables rather than create entirely new concepts or significantly alter the original project scope.

Any request beyond the agreed scope, including additional pages, features, integrations, or functionality, may require additional charges and revised delivery timelines. Stratix Sol reserves the right to determine whether a requested modification falls within the original project scope.

Project Timeline & Delivery

Estimated delivery schedules are provided after reviewing project requirements and confirming payment. Delivery timelines vary depending on project complexity, client responsiveness, requested revisions, third-party integrations, and technical requirements. While we make every reasonable effort to meet agreed deadlines, delays caused by incomplete information, client feedback, external service providers, or unforeseen technical issues may extend the delivery schedule.

Completed projects will be delivered using mutually agreed methods, including secure download links, cloud storage, deployment to the client's hosting environment, or access through project management platforms.

Project Management

Each client is assigned a dedicated project coordinator who will oversee communication, progress updates, milestone approvals, and project delivery. Clients are expected to respond promptly to requests for information, approvals, and revision feedback. Delays in communication may affect project timelines.

Stratix Sol may use project management platforms, email, or other approved communication tools to maintain accurate project records and ensure efficient collaboration throughout the development process.

Refund Policy

Client satisfaction is important to Stratix Sol. If you believe that the delivered services do not substantially meet the agreed project scope, you may submit a written refund request through our official support channels. Each request will be reviewed individually based on project progress, completed work, communication history, and contractual obligations.

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on financial institutions and payment providers. Refund approval remains solely at the discretion of Stratix Sol after evaluating all relevant project information.

Refund Exceptions

Refunds are generally not available once project development has progressed significantly, revisions have been requested, final approval has been provided, or deliverables have been accepted by the client. Services involving Digital Marketing, SEO, paid advertising, cloud services, domain registration, hosting, software licensing, third-party subscriptions, maintenance plans, or other recurring services are non-refundable once work has commenced.

Refund requests based solely on changes in business strategy, internal decisions, personal preference, or delays caused by incomplete client communication may also be declined.

Intellectual Property

Upon receipt of full payment, ownership of the final approved deliverables will be transferred to the client unless otherwise stated in the project agreement. Stratix Sol retains ownership of all preliminary concepts, internal development assets, methodologies, proprietary tools, reusable frameworks, templates, and work that has not been fully paid for.

If a refund is approved before project completion, all intellectual property rights related to unfinished or refunded work shall remain the exclusive property of Stratix Sol.

Content Policy

Clients are responsible for supplying accurate, complete, and legally authorized content required for their projects, including text, images, logos, videos, trademarks, product information, and other digital assets unless content creation services have been included within the purchased package.

Where Creative Copywriting services are provided, Stratix Sol will create original marketing content based on information supplied by the client. Clients remain responsible for reviewing and approving all content before publication.

Quality Assurance

Every project undergoes internal quality assurance procedures before delivery. Our team performs testing for functionality, usability, compatibility, responsiveness, and overall performance to ensure that deliverables meet professional standards. While we strive to eliminate all issues before launch, clients should promptly report any concerns identified during the agreed review period.

Customer Support

Stratix Sol provides customer support during normal business hours through our official communication channels. Existing clients may receive additional technical assistance according to the maintenance plan or support agreement associated with their project. Support requests are handled in the order received, with urgent technical issues receiving priority whenever reasonably possible.

Communication Policy

For your security, all official communication must take place through Stratix Sol's authorized email addresses, support portal, official telephone numbers, or other approved communication channels listed on our website. We cannot accept responsibility for information shared through unofficial communication methods or individuals falsely representing our company.

SMS Communications

By voluntarily providing your phone number, you consent to receive service-related SMS notifications, appointment reminders, project updates, customer support messages, and promotional communications from Stratix Sol where permitted by law. Message frequency may vary based on your interaction with our services. Standard carrier message and data rates may apply. You may opt out at any time by following the unsubscribe instructions included in our messages or by contacting our support team.

Limitation of Liability

Stratix Sol shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services, including loss of revenue, profits, business opportunities, or data. Our maximum liability for any claim shall not exceed the amount paid by the client for the specific service giving rise to the claim, except where prohibited by applicable law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing the jurisdiction in which Stratix Sol operates. Any disputes arising from these Terms & Conditions or the use of our services shall be resolved through the appropriate legal processes within the applicable jurisdiction.